Introduction
- Users in SLM platform have to be linked to their corresponding supplier names. Users not linked will encounter error logging into the SLM platform.
- CSOs follow guidelines to assist suppliers with login issues.
- CSOs follow guidelines below to resolve the login issue involving users not being linked to a supplier.
Scope:
- All suppliers on the platform may contact customer support for assistance if they encounter an issue in logging in to SLM platform.
Maintenance: Quarterly
Owners:
- Robobai Customer Support Team
Instruction:
- Log in to the SLM platform as admin