Introduction 

- Users in SLM platform have to be linked to their corresponding supplier names. Users not linked will encounter error logging into the SLM platform.

- CSOs follow guidelines to assist suppliers with login issues.

- CSOs follow guidelines below to resolve the login issue involving users not being linked to a supplier.

Scope:

- All suppliers on the platform may contact customer support for assistance if they encounter an issue in logging in to SLM platform. 

Maintenance: Quarterly

Owners:

- Robobai Customer Support Team


Instruction: