Introduction - Supplier Lifecycle Management (SLM) is a platform built by Robobai for Ingham's to manage their supplier database. Robobai CS team uses the platform to manage the supplier's information and support the suppliers with onboarding and other enquiries.
Primary CSO Functions:
-Editing of supplier information
-Adding new users
-Linking of the supplier to user
-Resending of tax invoices to registered/paid Australian suppliers.
Scope:
- All suppliers on the platform may request to add up to four users under their company as a supplier.
- If the supplier is not on the platform, CSO must raise SRLM ticket through the Robobai service desk.
Maintenance: Quarterly
Owners:
- Robobai Customer Support Team
- Robobai Analytics Team
Instruction:
