Question | Message around the answer |
What if I don’t want to do it? | We appreciate that this is a change in business practice by Inghams but can assure you it is necessary to ensure that Inghams continue being able to offer the highest levels of customer service and product quality, and maintain the highest quality supply base standards in the industry. Being an important supply partner, we trust that you are committed to helping Inghams deliver these goals by participating in the exercise. Going forward, it will be a business requirement for all suppliers wishing to start or continue supplying to Inghams to participate in the on-boarding and qualification process. Registering now will enable you to be flagged as an approved, on-boarded and accredited supplier within Inghams systems and allow you to continue transactions without interruption |
My contact at Ingham's hasn’t told me anything about this | Your contact should be aware it is happening, but may not have passed the message on. They may also not have a deep understanding of the overall process and requirements. The process has been sanctioned by the COO, Tim Singleton, and is being managed by the group procurement department and completed by a trusted partner, Robobai. If you have specific questions, it is best to ask us |
I’ve been dealing with Ingham's for years, I used to talk to Bob all the time….why am I being asked for this now? | Inghams have never done an exercise like this, but understand it is necessary to ensure that they continue being able to offer the highest levels of customer service and product quality, and maintain the highest quality supply base standards in the industry. Being an important supply partner, we trust that you are committed to helping Inghams deliver these goals by participating in the exercise. New COO, Tim Singleton, is tasked with managing risk and this is an integral move toward this |
Question | Message around the answer |
I will just add the fee to my invoice then | We appreciate that this is a change in business practice by Inghams but can assure you it is necessary to ensure that Inghams continue being able to offer the highest levels of customer service and product quality, and maintain the highest quality supply base standards in the industry. Being an important supply partner, we trust that you are committed to helping Inghams deliver these goals by participating in the exercise and paying the fee, just as with all the other Inghams suppliers |
You can’t make me do this | We appreciate that this is a change in business practice by Inghams but can assure you it is necessary to ensure that Inghams continue being able to offer the highest levels of customer service and product quality, and maintain the highest quality supply base standards in the industry. Being an important supply partner, we trust that you are committed to helping Inghams deliver these goals by participating in the exercise and paying the fee, just as with all the other Inghams suppliers. Going forward, it will be a business requirement for all suppliers wishing to start or continue supplying to Inghams to participate in the on-boarding and qualification process. Registering now will enable you to be flagged as an approved, on-boarded and accredited supplier within Inghams systems and allow you to continue transactions without interruption |
You just collected our information over the last few weeks so you could do this | We appreciate your view, but the first exercise of data collection was necessary in it’s own right to ensure that the many gaps in the vendor master data were filled correctly, and remaining data was validated. This will give Inghams a much more robust view of the supply base centrally, and allow the group procurement team to more easily manage and communicate with the entire supply base |