Question | Message around the answer |
Is site/payment secure? | Yes. Site is hosted on a secure Microsoft Azure cloud service that is hosted in country (Sydney, Australia) with redundancy in county also (Melbourne, Australia). Payment is encrypted and all main security and data safety standards are adhered to |
How often will I need to do this/pay? | You will need to on-board and supply all key documents and answer relevant questionnaires once initially – this will register you on the system and flag you as an approved and accredited supplier. After this, any updates to your contact details, compliance documents, renewed certificates etc. will need to be uploaded as and when necessary, but you will only need to pay the fee once per annum, ie. if you register on 4 Nov 19, upload docs and pay fee, you will only need to pay your fee again on 4 Nov 2020 regardless of how many updates you upload during that year |
What happens when my compliance docs expire? Do I have to upload and pay again? | The system will notify you of impending renewals. Any updates to your contact details, compliance documents, renewed certificates etc. will need to be uploaded as and when necessary, but you will only need to pay the fee once per annum, ie. if you register on 4 Nov 19, upload docs and pay fee, you will only need to pay your fee again on 4 Nov 2020 regardless of how many updates you upload during that year |
Can you fill out the form for me? | No, this is not possible as it is a governance requirement that you fill in your own information and make a declaration that the information is accurate and true. If you are having trouble, we can connect to your computer via Zoom and walk you through what is required of that helps |
Who is Robobai and why are they taking the money? | Robobai are a trusted partner of Inghams who have been engaged to manage the process on their behalf. Robobai are providing the technology, platform, support etc. and collecting fees |
I made payment and received a receipt, but have not been sent a tax invoice | A tax invoice will be generated from our system and sent to you shortly. If you do not receive one for any reason within 3 days of payment, let us know and we will chase it for you |