Introduction - Supplier Lifecycle Management (SLM) is a platform built by Robobai for Ingham's to manage their supplier database. Robobai CS team uses the platform to manage the supplier's information and support the suppliers with onboarding and other enquiries.
Primary CSO Functions:
-Editing of supplier information
-Adding new users
-Linking of the supplier to user
-Resending of tax invoices to registered/paid Australian suppliers.
Each supplier, once onboard, fills out form/s depending on what they supply to Ingham's. The form/s uploaded in the SLM platform came directly from Ingham's. It is similar to the physical form/s that the suppliers used to fill out when doing business transactions with Ingham's. Documents are required to be uploaded in the SLM platform to support their answers on the forms. Information such as industry certificates/accreditation, licenses, qualifications, company statements, policies, and general information will be required.
Scope:
- CSOs follow guidelines below to add/delete forms according to supplier's requests and justification of related and unrelated forms.
- All suppliers onboarded on the platform may contact customer support for assistance if they encounter an issue in related and unrelated form/s on the SLM platform.
Maintenance: Quarterly
Owners:
- Robobai Customer Support Team
- Robobai Analytics Team
Instruction:
Step 1: Click on the badge at the top right corner.
Step 2: Select 'Admin'.
Step 3: Click on the 'Suppliers' tab.
Step 4: Search by the supplier name or ABN/NZBN.
Step 5: Click the supplier name.
Step 6: Select the relevant forms and unselect the irrelevant forms.
Step 7: Click on 'Save'.
