Inghams Support

Introduction 

- Ingham's supplier needs to onboard to the SLM platform to be accredited and preferred suppliers. Suppliers may enquire to change or add users who will manage the onboarding of their company on the platform.

- CSOs follow guidelines below to assist suppliers with their change of contact queries.

Scope:

- All suppliers onboarded on the platform may contact customer support for assistance to request for adding or changing contacts in the SLM platform. 

Maintenance: Quarterly

Owners:

- Robobai Customer Support Team

Instruction:

• Confirm change that the supplier is requesting
• Confirm contact information on Azure and SLM
  • Refer to  
  • Azure: How to add user 
  • Azure: How to delete user
  • SLM: How to add user
  • SLM: How to delete user
• Advise the supplier of the changes made on the system.
• Advise the supplier that they will receive an invitation email from mail@robobai.com
• Inform the supplier of the Step-by-Step login process via email.