Introduction - Supplier Lifecycle Management (SLM) is a platform built by Robobai for Ingham's to manage their supplier database. Robobai CS team uses the platform to manage the supplier's information and support the suppliers with onboarding and other enquiries.
Primary CSO Functions:
-Editing of supplier information
-Adding new users
-Linking of the supplier to user
-Resending of tax invoices to registered/paid Australian suppliers.
Scope:
- Each invited supplier needs to register and pay an associated fee to be part of this SLM platform.
Maintenance: Quarterly
Owners:
- Robobai Customer Support Team
- Robobai Analytics Team
Instruction:
- Confirm email address.
- If same as the email address on customer profile on the SLM platform:
- Log in to SLM as admin.
- If the supplier needs the invoice to be sent to a different email address.
- Verify the email address where the invoice should be sent.
- Pull invoice from Freshdesk and forward it to the correct email address.
